Reference

Open your terms before joining

Your account rules, wallet checks and lobby access conditions sit on one Terms & Conditions page, so you can read how DANA, OVO, GoPay and QRIS records connect…

DANA wallet rulesOVO receipt checksGoPay account stepsQRIS record matching
spin 189 Open your terms before joining
HELP PATHS

Contact us about account terms

Questions about the Terms & Conditions should reach the team that can see your account trail, not a public comment box.

Live chat term check Use live chat between 10:00 and 02:00 WIB when you need a quick explanation of a clause before opening your account, updating your profile or starting a wallet request.
Account message form Open Account > Help Center > Terms Question to send a private message with your username, device type and the clause number you want us to explain or confirm.
Wallet history ticket For DANA, OVO, GoPay or QRIS rule questions, open Account > Wallet > History and attach the transaction time, receipt image and wallet name shown on your account.
ACCOUNT CARE

Manage your data under our terms

Accepting our Terms & Conditions creates a record we use to run your account fairly and answer later disputes.

Acceptance record

When you accept the Terms & Conditions, we store the time, account ID and device type so we can confirm which rule version applied when you opened or changed your account.

Cookie choice

Our cookie banner records your choice for site functions such as sign-in sessions and wallet pages. You can change browser settings, but some account checks may ask you to sign in again.

Security changes

Password resets, phone updates and device changes are logged under the terms because they affect account control. Check Account > Security if you see a sign-in you do not recognise.

Payment records

DANA, OVO, GoPay and QRIS receipts are compared with your profile name and transaction time. We keep the record needed to settle account questions and wallet disputes.

Retention requests

We keep account and wallet records for the period needed to handle disputes, security checks and legal requests. Ask through Help Center if you want a copy or correction.

Term change contact

If a clause changes, we place the new version in the Terms & Conditions page and may show an account notice before you continue using wallet or lobby functions.

Find answers on account terms

These questions focus on how our Terms & Conditions affect your account, wallet records, access and support contact. Read them before you join, and return whenever a rule changes. If your case includes a specific transaction or profile update, send the details through your signed-in account so we can check the right record.

We may pause account access, cancel a pending wallet request or ask for proof that matches your profile. The action depends on the clause involved and the records linked to your account.

Your wallet name, transaction time and receipt must match the account details we hold. If the record is unclear, use Account > Wallet > History to send proof before we process the request.

Yes, but the Terms & Conditions require you to protect your password and keep one personal account. If a new device triggers a security check, follow Account > Security to confirm access.

We place the updated version on this page and may show an account notice before wallet or lobby use continues. The acceptance record shows which version applied to your account activity.

We keep account details, acceptance time, device data, cookie choices, wallet records and support messages needed to run your account, answer disputes and meet valid legal requests.

Sign in, open Account > Help Center > Terms Question and describe what needs correction. Include your username, the relevant clause and any DANA, OVO, GoPay or QRIS receipt involved.

Yes. Access depends on local law and the location details you provide during account creation or later checks. If we need confirmation, we will ask through your signed-in account area.